Privacy policy

Last updated: 15 October 2026

Snout Haven ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit our online store or buy from us. We handle personal information in line with the Australian Privacy Principles where they apply to us.

What we collect

  • Contact and order details: your name, email address, phone number, and billing and delivery addresses.
  • Payment information: payments are processed by our payment providers. We do not store your full card details.
  • Customer support information: anything you choose to include when you contact us.
  • Usage information: information about how you use our site, such as your device, browser, IP address and pages viewed, collected using cookies and similar technologies.

How we use it

We may use your personal information:

  • to process and deliver your orders, including handling returns and refunds;
  • to communicate with you about your orders and respond to enquiries;
  • to send you marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails;
  • to improve our store, prevent fraud and comply with our legal obligations.

Who we share it with

We share personal information only as needed to run our store, including with:

  • Shopify, which hosts our online store;
  • payment providers that process your payment;
  • fulfilment partners and delivery carriers that pack and deliver your order; and
  • analytics and advertising services, if you interact with our ads or our site.

Some of these providers are based overseas or use overseas facilities, so your personal information may be stored or processed outside Australia. Where this happens, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.

We do not sell your personal information.

Cookies

We use cookies to run our store, for example to keep items in your cart, to understand how the site is used and, where applicable, for advertising.

You can control cookies through your browser settings, though some parts of the store may not work properly without them.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

When we no longer need personal information, we take reasonable steps to delete or de-identify it, unless we are required to retain it by law.

Access, correction and complaints

You can contact us to ask what personal information we hold about you, request a correction, or raise a privacy concern.

Email: hello@snouthaven.com

We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes

We may update this policy from time to time. The latest version will always be available on our website.